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Client Relationship Manager, Redlands, CA
Client Relationship Manager
Company: Genworth Financial US  
Location:   Redlands, CA  
Compensation:   We offer a Competitive Salary and Compensation Package  
Years Experience:   1-3 yrs  
Position Type:   Permanent  
Employment type:   Full time  
Updated:   13 Nov 2009  
eFC Ref no:   587615  
 
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Client Relationship Manager plays essential role in successful consulting engagements, managing client engagements to support Consultants and positive client outcome. Position will be involved in all facets of our consulting strategies. Position requires extensive use of CRM Software (Goldmine) to schedule, coordinate and manage projects.

COMPANY

Quantuvis Consulting is a wholly owned subsidiary of Genworth Financial, Inc. (NYSE: GNW), and is a national consulting firm that that specializes in the financial services industry, working with financial planning/investment firms on business strategy, human capital, marketing, practice management, and operations. With a solid portfolio of clients, an exceptional reputation, and a high rate of growth, we are a growing presence in our industry.  

If you are intelligent, driven, have a great attitude and work ethic, and want to add your experience to a top-notch professional team, we invite you to apply.

PROJECT MANAGEMENT

  • Manage client engagements and relationships “top-to-bottom”
  • Oversee and direct client scheduling and consulting work flow
  • Manage/run Weekly Client Meeting, provide weekly status reports to Consultant(s)
  • Manage and direct the Master Travel Schedule, oversee scheduling of calls and on-sites
  • Maintain and update the Client Capacity Manager
  • Direct, review and approve client work product (participate as needed)
  • Direct, review and approve paperwork for client calls, work blocks and on site meetings
  • Draft and deliver client Call Logs
  • Review Client Time Reports, provide weekly status reports
  • Ensure client files, binders, and managers are maintained accurately and timely
  • Direct and support the Consulting Team in client work flow and activities
  • Perform special assignments as requested

CLIENT RELATIONSHIP MANAGEMENT

  • Act as the primary relationship contact: intake, filter, and respond (phone & e-mail)
  • Participate in ongoing client calls, update Call Notes and oversee follow through
  • Provide weekly status reports to clients (phone or e-mail)
  • Support CONS in providing direction, guidance and input to clients regarding work in progress
  • Respond to client service needs or request, or direct to appropriate team member
  • Handle client scheduling as needed
  • Build and maintain client relationships by providing excellent service and ensuring that client expectations are exceeded on a daily basis
  • Manage team, process and clients to ensure a positive client experience!
  • Perform special assignments as requested
  • Oversee scheduling and preparation of Speaking Engagements
  • Conduct initial prospect intake calls, schedule subsequent calls with Consultant as appropriate

BASIC QUALIFICATIONS

• Bachelors Degree

• Strong intellectual, analytical and reasoning abilities

• Ability to see big picture while maintaining attention to detail

• Ability to multi-task in a very busy environment

• Ability to work independently and be a team player

• Intermediate to advanced knowledge of Word (advanced preferred)

• Knowledge of Excel (advanced preferred)

• A positive, “whatever it takes” attitude

• A strong drive to pursue improvement and development at individual and firm level

PREFERRED QUALIFICATIONS

  • Superior communication skills
  • High level of professionalism
  • Ability to self-direct and manage time and priorities
  • Excellent organizational and project management skills

Please post for job number RP90439 at http://www.genworth.com/employment

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Company:
Genworth Financial US
Recruiter Ref:
RP90439

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