• The employee will provide adequate training, including materials, to current employees as well as new hires

• The employee will develop other employees in the necessary direction to utilize new technology and to recognize the need for change.

• Assist in maintaining monthly management reports/graphs.

• Confirm all processors work exceeds or meets management set goals.

• Assist with establishing departmental key performance indicators

• Continue to instill to staff the need for quality in order to meet the company’s customer service standards.

• Perform various duties as required by management to process all receipts as received.

• Work with AVP of department to identify areas of improvement to automate or streamline processes.

• Additional responsibilities as required by management.

• The manager will work with the SMSI training department as the Subject Matter Expert for the unit. 

• The manager will assist in conducting disciplinary action against employees who are out of compliance with company policies.

• Manage the escalated CIT to confirm the department is meeting its commitment to customer service.

• The manager will report pertinent information to management through various monthly reporting tools regarding departmental progress.

• Assist with all Sarbanes Oxley program audits for unit and confirm timely and accurate data.

• Review and code all expense invoices for payment submission.

• Ensure policies and procedures are set up, followed, and maintained on the intranet.

• Inform staff as necessary on any procedural changes and or enhancements as they are implemented (notification via change alert to company when needed

• Managing employee work schedule.

ADDITIONAL DUTIES:

• Perform various duties as required by management.

• Work with Servicing Bureau on enhancements, problem solving and testing.

• Maintain, monitor and accurately enter Personal Time and absences for employees on your team.

• Provide Human Resources with appropriate paperwork and information on employee’s attendance.

• Additional responsibilities as required by management.

SUPERVISORY RESPONSIBILITIES:

• Responsible for the individual assistance, growth and development of team members. 

• Prompt and accurate responses on questions from team members and/or borrowers.

QUALIFICATIONS:

Education: 

• Bachelor’s degree (B.A.); or one to two years related experience and/or training; or equivalent combination of education and experience. 

Work Experience:  

• Supervisory experience required. 

• Minimum of 3 years Mortgage Servicing required

Computer Software Skills:

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